The GP practices in Surrey Heartlands where patients are most likely to wait longer than two weeks for an appointment have been revealed in new figures.

The Government said the new data published by NHS Digital – which gives detailed information on appointments and waiting times for individual GP practices across England – will help patients "make a more informed choice about the practice they choose to visit".

But the move has not been welcomed by everyone, with the Royal College of GPs criticising the lack of context around how different practices operate.

A total of 559,470 appointments took place at GP practices in the former NHS Surrey Heartlands CCG area in October.

At least 123,065 (22%) of these had taken place more than a fortnight after being booked, and of those, 36,270 (6%) saw patients wait longer than 28 days.

In Surrey Heartlands, the practices with the highest proportion of appointments occurring after a fortnight were:

  • Austen Road Surgery – 48% of 3,452 appointments took place more than two weeks after they had been booked in October
  • St Stephens House Surgery – 44.9% of 3,687 appointments
  • Grayshott Surgery – 43.3% of 6,419 appointments
  • Heathcote Medical Centre – 38.1% of 5,768 appointments
  • Parishes Bridge Medical Practice – 38.1% of 5,518 appointments
  • Chobham and West End Medical Practice – 37.3% of 4,725 appointments
  • Medwyn Surgery – 36.7% of 7,825 appointments
  • Leith Hill Practice – 36.4% of 4,720 appointments
  • Stanwell Road Surgery – 36.2% of 4,163 appointments
  • Spring Street Surgery – 35.9% of 3,779 appointments

At the other end of the scale:

  • Villages Medical Centre – just 4% of 3,807 appointments saw patients wait longer than a fortnight in October
  • Wayside Medical Practice – 4.2% of 1,752 appointments
  • Pond Tail Surgery – 5.1% of 3,028 appointments
  • Ashley Medical Practice – 6.1% of 1,140 appointments
  • Woodlands Road Medical Centre – 6.4% of 5,006 appointments
  • Birchwood Medical Practice – 6.9% of 7,025 appointments
  • Moat House Surgery – 7.7% of 5,760 appointments
  • The Integrated Care Partnership – 8.4% of 14,304 appointments
  • New Ottershaw Surgery – 8.6% of 2,717 appointments
  • The Practice College Road – 8.7% of 1,223 appointments

NHS Digital cautioned that GP workloads can be affected by several factors such as the demographic of patients registered at the practice, how deprived the area is and the number of care homes the practice offers services to.

The new practice-level figures come as part of the Government's "plan for patients", which includes a new ambition for every patient to get an appointment at their GP practice within two weeks.

However, the RCGP said the Government should address the root cause of GP pressures – including recruitment and retention of doctors – "instead of lumbering a struggling service with new expectations".

Chair Professor Kamila Hawthorne said: "A record 36.1 million consultations were delivered in October, almost 40% of these on the day they were booked and more than 71% delivered in-person, the highest proportion since before the pandemic."

Prof Hawthorne said GP workloads have escalated while the number of fully qualified full-time equivalent GPs has fallen by 719 across England since 2019.

"GP teams are just as frustrated as patients when they don’t have the resources and time to deliver the high standard of care to patients they want to, and in some areas where the pressures are even greater, this is happening more," she added.

Meanwhile, Rachel Power, chief executive of the Patients Association, said primary care should engage with patients and find out their priorities, such as whether face-to-face appointments are priority for them, to help the NHS improve triage and resource prioritisation.

This week, the Government set out plans to overhaul NHS pension rules in an attempt to retain more senior doctors in the service.

Launching an eight-week consultation, ministers said the proposed changes would also remove barriers to retired clinicians returning to work – including new “flexibilities” to allow retired and partially retired staff to return to work or increase their working hours without having payments to their pension reduced or suspended.

Health Secretary Steve Barclay said the proposed changes "will help open up extra appointments so patients can see their GP and consultants more quickly".